This course empowers you with tools to hone your interpersonal (people) skills to improve customer service, build a stronger team dynamic and persuade clients to close the deal.
About this course
With the growing influence of digital information technology in the marketplace, people skills have become the most sort after skill. People skills are the engine that drives professionals to use their technical skills more effectively.
This course empowers you with tools to hone your interpersonal (people) skills to improve customer service, build a stronger team dynamic and persuade clients to close the deal.
Learners would gain more insight on the ability to build effective professional relationships, strike up an instant rapport, communicate with tact, and make memorable impressions.
Course Outline
Part 1:
- Definition and Categories of People skills in the Workplace
- Importance of People skills in the Workplace
- People skills required in the Workplace
Part 2:
- Strategies to Improve your People skills in the Workplace
- Case study on People skills
What you will learn:
- How strong people skills enhances your personality
- How to make people you interact with feel safe in expressing themselves openly
- Proven techniques for connecting with people you don’t know
- Step by step method for persuading others with a concise message
- The secrets to making people feel valued and important
Frequently Asked Questions
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